Request deletion of your Weplace account.

Delete your account in the app

You can request deletion of your Weplace account from inside the Weplace mobile app.

• Open the Weplace app and sign in.
• Go to Profile or Settings.
• Select the account deletion option and confirm the request.

Request deletion by email

If you cannot access the app, email us at weplace.my@gmail.com from the email address linked to your account.

Please include your registered phone number and write "Account deletion request" in the email subject so we can verify and process your request.

What we delete

When your deletion request is completed, we delete or deactivate account information where reasonably possible, including your profile details, account access, and personal information connected to your Weplace account.

Seller deletion requests may also deactivate related seller profile, product, and sale listing data.

What may be retained

Some records may be retained where required for legal, security, fraud prevention, tax, audit, payment, dispute resolution, or operational reasons. This may include transaction records, order records, payment references, reports, safety records, and support correspondence.

Seller account deletion may be delayed if there are active sales, pending orders, unresolved payments, or other account obligations.

Processing time

We aim to review deletion requests as soon as reasonably possible. Some requests may require identity or account ownership verification before deletion can be completed.

Contact

For account deletion and privacy requests, contact weplace.my@gmail.com.

Last updated: April 20, 2026