Your privacy matters.

What we collect

We may collect account and profile information such as your name, phone number, email address, profile image, login information, seller profile details, and other information you choose to add to your account.

We may collect home location and neighbourhood-related information so we can show relevant community content, nearby sellers, local events, market listings, and location-based features inside the app.

If you use messaging, reviews, reporting, help requests, home/event posting, seller product, sale listing, or order features, we collect the content you submit, including text, uploaded images, attachments, related timestamps, and account references.

For sellers, we may collect seller registration and verification information. Personal sellers may be asked for identity verification documents, while company sellers may be asked for SSM-related information and authorised representative details. Optional halal-related documents may also be collected where provided.

If you use credits, subscriptions, top-ups, seller withdrawals, purchases, or other payment-related features, we may collect transaction records, credit balance activity, subscription details, payment status, order information, billing-related references, and payment provider response information. We do not store full card details.

How we use your information

• Provide platform features and account access
• Support neighbourhood interactions, listings, and communication
• Improve trust, safety, and service quality
• Verify sellers, manage sales/orders, and support community commerce features
• Process credits, subscriptions, top-ups, withdrawals, orders, refunds, and payment-related records where applicable
• Send important updates, support responses, service alerts, and push notifications
• Detect, prevent, and investigate fraud, abuse, policy violations, and security issues

Permissions we use

• Location: Used to help users join or view relevant neighbourhood content, nearby listings, nearby sellers, and location-based community features.
• Camera: Weplace may request camera access so users can take photos for profile pictures, chat attachments, seller products, sale listings, reports, seller registration documents, personal seller identity verification photos, delivery proof, and other in-app uploads. Camera access is only used when you choose to take or upload a photo.
• Photos / Files: Used when selecting images or files from your device for uploads such as profile images, product images, sale listing images, seller documents, chat images, report attachments, post attachments, and other content you choose to submit.
• Notifications: Used to send push notifications such as chat activity, review alerts, seller/order updates, and other account or app-related notices.

Data sharing

We do not sell your personal data to third parties. We may share limited information with service providers who help us operate the platform securely and reliably, such as hosting, database, notification, file storage, analytics, verification, or payment-related providers.

Information may also be disclosed where required by law, to protect users and the platform, or to investigate fraud, abuse, or safety issues.

Third-party services

Weplace may rely on third-party infrastructure and service providers to operate the app, such as cloud hosting, database services, push notification services, file storage services, maps/location-related tools, and payment providers.

Examples may include services used for mobile notifications, media/file hosting, backend infrastructure, and payment or top-up processing where applicable.

Data retention and deletion

We keep information for as long as reasonably necessary to provide the service, maintain safety and operational records, comply with legal obligations, and resolve disputes.

You can request account deletion from inside the Weplace app where the feature is available, through our account deletion page, or by contacting us using the contact details below. Seller account deletion may be delayed if there are active sales, pending orders, unresolved payments, or other account obligations.

When a deletion request is completed, we delete or deactivate your account information where reasonably possible. Some records may be retained where required for legal, security, fraud prevention, financial, tax, audit, dispute resolution, or operational reasons.

Security

We take reasonable technical and organisational steps to protect your information, including access controls, authentication, and infrastructure security measures. However, no internet-based service can be guaranteed to be completely secure.

Your choices

You may update certain account information inside the app. You may also contact us if you want to request deletion, correction, access to your personal data, or clarification about how your personal data is handled.

You can control device permissions such as camera, photos/files, location, and notifications through your device settings. Some app features may not work properly if required permissions are disabled.

Children

Weplace is intended for general community use and is not designed specifically for children. If you believe a child has provided personal information inappropriately, please contact us so we can review the request.

Contact

If you have any privacy questions, deletion requests, correction requests, or personal data requests, contact us at weplace.my@gmail.com.

Last updated: April 20, 2026